FLO TOURS – TERMS & CONDITIONS
These Terms & Conditions govern the contractual relationship between the traveler (“Guest,” “Participant,” or “Client”) and Heathrow Travel LLC, doing business as Flo Tours (“Flo Tours”), located at 3575 W. Lake Mary Blvd, Lake Mary, Florida 32746, USA.
By making a reservation or submitting payment for any tour, the participant acknowledges that they have read, understood, and accepted these Terms & Conditions in their entirety.
1. RESERVATIONS & CONFIRMATION
Reservations may be made by contacting Flo Tours by telephone, email, or through our website.
A reservation is considered confirmed only after the required deposit has been received and written confirmation has been issued by Flo Tours.
Flo Tours reserves the right to decline any reservation prior to confirmation.
Tour space is limited and offered on a first-come, first-served basis.
2. DEPOSITS & PAYMENT TERMS
Central Asia & Caucasus Tours
A non-refundable deposit of USD $2,500 per person is required at the time of booking.
The final balance payment is due 180 days prior to departure.
Reservations made within 180 days of departure require full payment at the time of booking.
All Other Destinations
A non-refundable deposit of USD $1,000 per person is required at the time of booking.
The final balance payment is due 120 days prior to departure.
Reservations made within 120 days of departure require full payment at the time of booking.
Additional Supplier Deposits
Certain tours may require larger deposits or earlier payment deadlines due to supplier policies, permits, charter flights, or special arrangements. Guests will be notified at the time of booking.
If airline tickets or other services require advance purchase to secure space or the lowest available fare, Flo Tours may require additional non-refundable payments equal to those costs.
3. METHODS OF PAYMENT
Flo Tours accepts:
A 4% processing fee will be added to all payments made by major credit card.
Payments by bank wire transfer do not incur processing fees.
Payment authorization confirms acceptance of these Terms & Conditions.
Failure to make payment by the stated deadlines may result in automatic cancellation of the reservation and applicable cancellation penalties.
4. CANCELLATION POLICY
All cancellations must be submitted in writing by email or written notice and are effective upon receipt by Flo Tours.
Because Flo Tours makes substantial advance financial commitments for accommodations, transportation, guides, permits, and logistics, the following cancellation penalties apply.
Central Asia & Caucasus Tours
• Deposit of $2,500 per person is non-refundable
• Cancellation more than 180 days prior to departure
Loss of deposit
• Cancellation 180 – 121 days prior to departure
50% of total tour cost
• Cancellation 120 – 91 days prior to departure
75% of total tour cost
• Cancellation 90 days or less prior to departure
100% of total tour cost
Other Destinations
• Deposit of $1,000 per person is non-refundable
• Cancellation more than 120 days prior to departure
Loss of deposit
• Cancellation 120 – 91 days prior to departure
50% of total tour cost
• Cancellation 90 – 61 days prior to departure
75% of total tour cost
• Cancellation 60 days or less prior to departure
100% of total tour cost
No refunds will be provided for:
after the tour has commenced.
Name substitutions are not permitted within 90 days of departure.
5. TRAVEL INSURANCE
Flo Tours strongly recommends that all participants purchase comprehensive travel insurance, including coverage for:
Travel insurance may reimburse cancellation penalties in the event of covered unforeseen circumstances.
Guests who decline travel insurance assume full financial responsibility for cancellation penalties.
6. ITINERARY CHANGES
Flo Tours reserves the right to modify itineraries, accommodations, transportation, or tour leaders when necessary due to:
Flo Tours will make reasonable efforts to substitute comparable services, but cannot guarantee identical services.
Any additional costs arising from itinerary changes after departure may be the responsibility of the participant.
7. FORCE MAJEURE
Flo Tours shall not be liable for failure to perform obligations due to events beyond its control, including but not limited to:
In such cases Flo Tours may offer:
Refunds, if any, will depend on amounts recoverable from suppliers.
8. AIRFARE
Unless specifically included in the tour package, international airfare is not included.
Airline tickets are subject to the terms and conditions of the issuing airline and are typically non-refundable and non-transferable.
Flo Tours is not responsible for airline schedule changes, cancellations, or delays.
9. ARRIVAL & DEPARTURE TRANSFERS
Arrival and departure transfers are included only when airfare is booked through Flo Tours, unless otherwise specified.
Guests booking land-only tours may arrange transfers separately or request transfers through Flo Tours for an additional fee.
Guests are responsible for providing accurate flight details prior to departure.
10. PASSPORTS, VISAS & TRAVEL DOCUMENTS
Guests are responsible for obtaining:
required for travel.
Passports must typically be valid for at least six months beyond the return date.
Flo Tours is not responsible for denied entry or travel disruptions caused by incomplete documentation.
11. HEALTH & FITNESS
Participants are responsible for selecting tours appropriate to their physical condition and abilities.
Certain tours involving high altitude, trekking, or remote destinations may require a medical certificate.
Flo Tours reserves the right to remove any participant whose health or behavior negatively affects the safety or enjoyment of the group.
Any costs associated with removal from the tour will be the participant’s responsibility.
12. BAGGAGE
Unless otherwise stated, each traveler may bring:
Additional baggage may incur extra handling or transportation charges.
Airline baggage policies may differ and must be followed.
13. RESPONSIBILITY
Flo Tours acts solely as an agent for independent suppliers, including but not limited to:
These suppliers are independent contractors.
Flo Tours does not own or operate these suppliers and cannot be held responsible for their acts, omissions, or failures.
14. LIMITATION OF LIABILITY
Flo Tours shall not be liable for any injury, death, loss, accident, delay, or damage arising from:
Participation in adventure and expedition travel involves inherent risks, particularly in remote regions where medical facilities may be limited.
Participants voluntarily assume these risks.
15. DISPUTE RESOLUTION
Any dispute arising from participation in a Flo Tours program shall be resolved as follows:
Any arbitration must be initiated within one year of the tour completion date.
The prevailing party may recover reasonable legal fees and costs.
16. ACCEPTANCE OF TERMS
Submission of a deposit or payment constitutes full acceptance of these Terms & Conditions.
No employee or agent of Flo Tours may modify these terms unless authorized in writing by Flo Tours management.
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